Hours of Operation
Monday - Friday 9:30am - 5pm
Please call for holiday hours.
General Terms
Initial orders may ship COD or prepaid on Visa, Mastercard,
American Express or Discover. Please contact us for application materials. A charge of $30 will
be applied for checks returned.
Shipping
Orders shipped ground via FedEx, UPS and USPS to US addresses
as well as international from Minneapolis, MN. Please contact
us with special delivery needs.
Our Guarantee
DuckyWorld guarantees all products against defects. If you
are not completely satisfied with items you purchased, please
contact us toll free at 866-493-6999 or email info@duckyworld.com within 24 hours of receipt of delivery.
Guaranteed Product Exchange Program
If, within 2 months, store managment is not happy
with a Yeowww! Catnip toy's movement, that sku may be returned.
Please contact us to arrange return and obtain an exchange
number. Credit will be calculated at 100% of the invoiced
price. Customer is responsible for shipping costs. (We recommend
using UPS or Insured Parcel Post for your protection.) Returned
product must be in it's original container, labels attached
and free of store cat hair. In other words: it-never-left-the-shelf
condition.
Returns Policy
Please provide us with the store’s information and
a contact person. Also provide the date of return, reason
for return and the item returned. We cannot credit your
account or replace the item on your next order without
this information.
Promotions Policy
DuckyWorld periodically offers promotions. These are valid
on new orders and cannot be used on orders already placed.
Promotions must be mentioned or entered at time of order
and cannot be combined. Other restrictions, when applicable,
will be noted on promotional materials.
Images and
other Media
It is important to us that
our products are displayed with the most current and highest
quality images. We'd prefer that Distributors and Retailers
(store, online, etc) did not take images from our website,
but rather use images that have been prepared especially
for distribution. For this purpose a special site has been
created where you can download jpegs and high res tifs of
all our products anytime. To request a login, password and
link to DuckyWorld media, please contact us by phone toll-free
at 866-493-6999.

This site
is primarily for Distributors, Retailers and the general
public to view our products.
If you are a distributor or have a store,
please contact us for pricing
or to place an order.
We apologize that we do
not sell our products direct to the consumer. Please browse
our list of stores by location
to find someone who carries our products near your location.
There are also several online retailers
you can order directly from over the internet.
